Workforce Manager – Call Center (OG-I)

About This Job

NBP is inviting applications from both male and female candidates for 1 vacant Workforce Manager – Call Center (OG-I) post within National Bank of Pakistan. The appointment will be made on a contractual basis, and the recruitment is being carried out to fill operational needs within the department.

The place of posting for this position is Karachi & Islamabad. Candidates should be prepared to serve at this location or at any other place within the jurisdiction of National Bank of Pakistan as assigned by the competent authority. Transfer and posting decisions rest solely with the department.

The age limit for this position is 18 to 45 years, calculated as on the closing date of applications. Age relaxation, if any, will be granted in accordance with the applicable government rules and notifications.

Age note: No fixed age limit stated in newspaper ad excerpt — upper bound set for schema NOT NULL; confirm on Sidat Hyder portal.

The minimum educational qualification required for this position is: Minimum Graduation or equivalent from HEC-recognized university/college/institute. Master or professional degree/certification preferred.. Candidates must hold the stated qualification from a recognized university or institution at the time of application.

A minimum of Minimum 04 years Call Center experience in Financial Institution(s), including managing Supervisors and Agents / people management or similar. is required. Candidates should provide verifiable proof of their work experience, such as experience certificates, employment letters, or office orders.

An interview will form part of the final selection stage. Only candidates who clear the written test and any preliminary screening will be invited. Candidates should bring original documents for verification.

Interested and eligible candidates should submit their applications online through the official portal at https://zfrmz.com/F3wHPXQkMc95ZVuWAhT9 before 24 July 2026. Applications received after the deadline will not be entertained under any circumstances.

Additional registration requirement: Apply online on the Sidat Hyder Zoho application form (select the exact post title). Attach updated CV and recent passport photo in the form. Last date for this batch: 24 July 2026. Do not send money to anyone claiming to secure an NBP job.

For reference, this recruitment is advertised under PID(K)-12105. Candidates should quote this advertisement number in all correspondence related to this position.

The initial contract period for this position is 3 years (renewable at management discretion). Extension of the contract beyond the initial term will depend on performance, availability of funds, and operational requirements of the department.

This is a merit-based recruitment, and only the most suitable candidates will be selected. NBP reserves the right to verify all documents and information provided by candidates at any stage. Any candidate found to have provided false information or forged documents will be disqualified.

Job Information

Commission / Board

NBP

Place of posting

Karachi & Islamabad

Domicile

All Punjab Basis

Age (Male)

18–45 years

Age (Female)

18–45 years

Age note

No fixed age limit stated in newspaper ad excerpt — upper bound set for schema NOT NULL; confirm on Sidat Hyder portal.

Contract duration

3 years (renewable at management discretion)

Advt. No.

PID(K)-12105

Advt. date

12 July 2026

Sr. No.

2

Last date

24 July 2026

Qualification Required

• Qualification: Minimum Graduation or equivalent from HEC-recognized university/college/institute. Master or professional degree/certification preferred.
• Experience: Minimum 04 years Call Center experience in Financial Institution(s), including managing Supervisors and Agents / people management or similar.

Posts Breakdown

Test / Selection Process

Important Dates

Advertisement date

12 July 2026

How to Apply

1. Apply online on the Sidat Hyder Zoho application form (select the exact post title).
2. Attach updated CV and recent passport photo in the form.
3. Last date for this batch: 24 July 2026.
4. Do not send money to anyone claiming to secure an NBP job.

Additional Details

Newspaper

Dawn

Reference

PID(K)-12105

Pay Package

As per NBP policy for contractual OG-I

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