Manager Quality Assurance – Call Center (OG-I)

About This Job

National Bank of Pakistan has announced a recruitment drive for 1 Manager Quality Assurance – Call Center (OG-I) post on a contractual basis. The opportunity is open to both male and female candidates who meet the prescribed eligibility criteria, and the vacancy falls under the purview of NBP.

Duty station: Karachi & Islamabad. Selected candidates will be required to report to this location, although the department reserves the right to transfer or reassign personnel to other locations within Islamabad as operational needs arise.

The prescribed age limit is 18-45 years (as on the closing date). Age relaxation rules issued by the government from time to time shall apply.

Age note: No fixed age limit stated in newspaper ad excerpt — upper bound set for schema NOT NULL; confirm on Sidat Hyder portal.

Educational requirement: Minimum Graduation or equivalent from HEC-recognized university/college/institute. Master or professional degree/certification preferred.. Candidates are expected to have completed this qualification from a recognized institution. Original documents and attested copies will be required at the time of the interview.

Applicants are required to have Minimum 04 years Call Center experience in Financial Institution(s), with at least 02 years in Quality Assurance and/or Service Quality Control or similar.. Relevant experience must be substantiated with proper documentation, including experience certificates from previous employers.

An interview will form part of the final selection stage. Only candidates who clear the written test and any preliminary screening will be invited. Candidates should bring original documents for verification.

Interested and eligible candidates should submit their applications online through the official portal at https://zfrmz.com/F3wHPXQkMc95ZVuWAhT9 before 24 July 2026. Applications received after the deadline will not be entertained under any circumstances.

Additional registration requirement: Apply online on the Sidat Hyder Zoho application form (select the exact post title). Attach updated CV and recent passport photo in the form. Last date for this batch: 24 July 2026. Do not send money to anyone claiming to secure an NBP job.

For reference, this recruitment is advertised under PID(K)-12105. Candidates should quote this advertisement number in all correspondence related to this position.

The initial contract period for this position is 3 years (renewable at management discretion). Extension of the contract beyond the initial term will depend on performance, availability of funds, and operational requirements of the department.

This is a merit-based recruitment, and only the most suitable candidates will be selected. NBP reserves the right to verify all documents and information provided by candidates at any stage. Any candidate found to have provided false information or forged documents will be disqualified.

Job Information

Commission / Board

NBP

Place of posting

Karachi & Islamabad

Domicile

All Punjab Basis

Age (Male)

18–45 years

Age (Female)

18–45 years

Age note

No fixed age limit stated in newspaper ad excerpt — upper bound set for schema NOT NULL; confirm on Sidat Hyder portal.

Contract duration

3 years (renewable at management discretion)

Advt. No.

PID(K)-12105

Advt. date

12 July 2026

Sr. No.

1

Last date

24 July 2026

Qualification Required

• Qualification: Minimum Graduation or equivalent from HEC-recognized university/college/institute. Master or professional degree/certification preferred.
• Experience: Minimum 04 years Call Center experience in Financial Institution(s), with at least 02 years in Quality Assurance and/or Service Quality Control or similar.

Posts Breakdown

Test / Selection Process

Important Dates

Advertisement date

12 July 2026

How to Apply

1. Apply online on the Sidat Hyder Zoho application form (select the exact post title).
2. Attach updated CV and recent passport photo in the form.
3. Last date for this batch: 24 July 2026.
4. Do not send money to anyone claiming to secure an NBP job.

Additional Details

Newspaper

Dawn

Reference

PID(K)-12105

Pay Package

As per NBP policy for contractual OG-I

Share This Job

Know someone eligible for this post? Share it with them.