Customer Service Representative (OG-III) - OPG

About This Job

National Bank of Pakistan is running a batch hiring drive for Customer Service Representatives (OG-III) in its Operations area, with placements available in Karachi and Islamabad. This is a contractual position for three years, renewable at the Bank's discretion, and it is explicitly open to fresh graduates as well as candidates with call-centre experience, making it an accessible entry point into NBP for younger applicants.

To be eligible, a candidate needs at least a graduation degree recognised by the HEC of Pakistan and must be no older than 30 years as of the last date of application submission. One year of call-centre experience is preferred but not mandatory — fresh graduates are explicitly encouraged to apply. The role itself involves answering inbound calls about accounts, cards, loans and digital services, logging and escalating customer complaints, making outbound and verification calls, running customer-satisfaction surveys, and following SOPs and call-handling scripts. Because it is a customer-facing service desk, representatives are expected to be available across shifts, including nights, weekends and public holidays, to keep service running around the clock.

To apply, use the "Apply Online" button above to reach Sidat Hyder's NBP careers portal — NBP's official recruiting partner for this posting — and select this exact post from the "Batch Hiring Vacancy" section before submitting your application along with your CV, CNIC, photograph and educational documents. Shortlisted candidates will sit a mandatory assessment test, possibly followed by a panel interview, with no TA/DA payable. If selected, you must serve at your initial place of posting for at least three years, with no transfer requests entertained during that period. Applications close on 31 July 2026.

Job Information

Commission / Board

NBP

Place of posting

Karachi and Islamabad

Domicile

All Pakistan

Age (Male)

18–30 years

Age (Female)

18–30 years

Age note

Maximum age 30 years as on the last date of application submission (explicitly stated in the advertisement).

Contract duration

3 years (renewable at management discretion)

Last date

31 July 2026

Qualification Required

• Qualification: Minimum Graduation or equivalent from a local or international University/College/Institute recognized by the HEC of Pakistan.

Test / Selection Process

How to Apply

1. Post details and eligibility are shown above — tap "Apply Online" below to go directly to Sidat Hyder's NBP careers portal.
2. On the portal's "Batch Hiring Vacancy at National Bank of Pakistan" section, locate and select "Customer Service Representative (OG-III) - OPG".
3. Complete all fields on the web portal and upload your updated CV, CNIC, a recent passport-size photograph, and your Graduation/Master's educational documents (mark sheet/transcript) and experience letters if any — one attachment per tab, each under 10MB, in Word or PDF format.
4. Submit before the deadline; incomplete or late applications will be rejected.
5. Shortlisted candidates will be evaluated strictly against the eligibility criteria and called for a mandatory assessment test, which may be followed by panel interviews — no TA/DA is admissible.
6. If selected, you will be required to serve at your initial place of posting for a minimum of three years; no transfer request will be entertained during that period. Applications must reach the portal by 31 July 2026.

Additional Details

Shift Note

Support may be required across shifts including nights, weekends, and public holidays

Employment Type

Contractual, 3 years, renewable at management discretion; selected candidates must serve at their initial place of posting for a minimum of 3 years with no transfer requests entertained

Experience Preferred

01 year of call center experience preferred; fresh graduates are also encouraged to apply

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