General Manager / Deputy Director S3C

About This Job

The National University of Sciences and Technology (NUST), one of Pakistan's leading public sector universities, has opened an officer-level staff vacancy for General Manager / Deputy Director S3C at University Main Office (UMO) (Student Support Services Centre), with the post based at the main H-12 campus in Islamabad. The opening is listed on the NUST Recruitment Portal under job reference Job/SS-121/10/16/2026, posted on 16 October 2026, and it carries BPS-19. In summary, the role is described as follows: To provide strategic and operational leadership assistance for the Student Support Services Center (S3C) and its Digital Governance ecosystem, serving as the central coordination point for student support services across NUST. NUST is known for engineering, computing, business, health and social science programmes spread over a network of schools, colleges and campuses, and it recruits faculty and staff through its online portal all year. The university presents itself as a place that develops leaders and innovators, with a campus life that includes accommodation, wellness facilities, schools and day care. For applicants who want to work at a nationally ranked institution, this listing is a good opportunity, and it is open until the closing date given below.

According to the portal, the qualification required for this post is: Essential: 16 years of education in IT, CS, SE, IS, Business Administration, or equivalent from HEC recognized university. Desirable: Executive MBA, MS IT, MS CS, MS SE, or equivalent from HEC recognized university. On experience, the listing states: Essential: 12 years’ experience in student services, digital governance, service management, business/systems analysis, helpdesk, or customer support. Desirable: More than 12 years’ relevant experience in digital governance, student support, service management, or customer care or related areas. The age limit is 30 to 55 years. The terms attached to the post say that candidates may be found ineligible for reasons such as a third division or weak academic profile, NUST employees with less than the required length of service or without an NOC from their head of institution, still being in the process of completing the required degree, or being medically unfit. There is no gender or domicile restriction on the listing, so eligible men and women from any province can apply. The pay listed for the post is BPS-19 (PKR 200,000 per month).

Applications are accepted online only through the NUST Recruitment Portal. Candidates should open the job page for General Manager / Deputy Director S3C, click Apply, and sign in or register as a new user before completing their profile. Scanned copies of academic and professional documents must be attached, and the last degree must be attested or verified by HEC. Candidates serving in Govt departments or Armed forces may apply through their respective parent department/organization. The closing date is 2 November 2026. Late or incomplete applications will be ignored, only shortlisted candidates will be called for a test or interview, and no TA/DA is paid. NUST reserves the right to cancel, modify or end the recruitment at any time. Interested candidates should prepare their documents and apply well before the deadline.

Job Information

Commission / Board

NUST

Place of posting

University Main Office (UMO), NUST, H-12, Islamabad

City

Islamabad

Postal Code

44000

Domicile

All Punjab Basis

Age (Male)

30–55 years

Age (Female)

30–55 years

Salary / BPS

BPS-19 (PKR 200,000 per month)

Advt. No.

Job/SS-121/10/16/2026

Advt. date

16 October 2026

Last date

2 November 2026

Qualification Required

• Qualification: Essential: 16 years of education in IT, CS, SE, IS, Business Administration, or equivalent from HEC recognized university. Desirable: Executive MBA, MS IT, MS CS, MS SE, or equivalent from HEC recognized university.
• Experience: Essential: 12 years’ experience in student services, digital governance, service management, business/systems analysis, helpdesk, or customer support. Desirable: More than 12 years’ relevant experience in digital governance, student support, service management, or customer care or related areas.

Posts Breakdown

Test / Selection Process

Important Dates

1. Advertisement Published16 October 2026
2. Last Date to Apply2 November 2026

How to Apply

1. Open the official NUST job detail page at https://hr.nust.edu.pk/jobinfo/0356c23e-e5fc-4e5c-b502-bd6a8892e71c and click Apply
2. Sign in, or register as a new user, on the NUST Recruitment Portal (hr.nust.edu.pk) and complete your online profile
3. Attach scanned copies of your academic/professional documents; the last education certificate/degree must be attested/verified by HEC
4. Candidates serving in Govt departments or Armed forces may apply through their respective parent department/organization
5. Submit the online application by 2 November 2026; late/incomplete applications will be ignored, and only short-listed candidates will be called for test/interview (no TA/DA admissible)

Additional Details

Job Type

Staff / Officer Position

Portal Job Id

0356c23e-e5fc-4e5c-b502-bd6a8892e71c

Required Skills

Knowledge / Skills / Abilites. Essential: Team Leadership. Student Support / Lifecycle. Digital Governance. Helpdesk/Case Management. Stakeholder Coordination. Student Experience. Data Reporting & Analytics. Communication & Presentation. Desirable: SLA Management. Process Re-engineering. Process & Operations Improvement. Digital Transformation. Policy/SOP Development. Accessibility & Inclusive Support. Advanced Analytics. Change Management.

Official Institute

University Main Office (UMO)

Official Department

Student Support Services Centre

Official Job Number

SS-121

Key Responsibilities

To provide strategic and operational leadership assistance for the Student Support Services Center (S3C) and its Digital Governance ecosystem, serving as the central coordination point for student support services across NUST. The position leads the team responsible for the Student One Window Support Platform, Students Helpdesk, Students Policies Repository, Accessibility Support, and coordination with student supporting offices across NUST, ensuring accessible, responsive, transparent, and continuously improving student services. 1. S3C Leadership & Governance: Provide assistance for strategic direction, operational oversight, and governance for S3C and student support services. 2. Digital Governance & One Window Platform: Lead the development, operation, and continuous improvement of the S3C Digital Governance System, including request routing, workflows, SLAs, escalation, and tracking. Share live dashboards to management for process transparency. 3. Student Helpdesk & Case Management: Oversee student queries, complaints, requests, escalations, and resolution processes to ensure timely and effective support. 4. Inter-Directorate Coordination: Coordinate with directorates, schools, campuses, and constituent institutions to integrate student-supporting desks, clarify service ownership, and streamline support processes. 5. Students Policies Repository: Oversee a centralized repository of student policies, procedures, FAQs, guidelines, and related information, ensuring accuracy and accessibility. 6. Accessibility & Inclusive Support: Lead accessibility support initiatives and coordinate with relevant offices to address the needs of students requiring additional support. 7. SLA, KPI & Service Quality Management: Establish and monitor SLAs, KPIs, service volumes, response/resolution times, escalations, and student feedback to improve service quality. 8. Data & Performance Reporting: Develop dashboards and periodic reports to provide management with insights into student support performance, trends, gaps, and improvement opportunities. 9. Process Improvement & Automation: Identify opportunities to simplify, standardize, integrate, and automate student-support processes for improved efficiency and student experience. 10. Team Leadership & Capacity Building: Lead, supervise, and develop S3C officers, ensuring effective allocation of responsibilities, performance management, and continuous professional development. 11. Communication & Student Engagement: Oversee student-facing communication, service guides, FAQs, awareness materials, and feedback mechanisms to improve accessibility and awareness of support services. 12. Policy, SOPs & Benchmarking: Develop SOPs and governance frameworks and undertake relevant national/international benchmarking to strengthen student support practices. 13. Management Briefings & Special Assignments: Prepare presentations, briefs, and reports for senior management and undertake strategic assignments related to student services and digital governance.

Official Salary Text

200000

Terms And Conditions

Candidates are required to attach scanned copies of their documents (Academics / Professional). Last education certificate/degree must be attested/verified by HEC. Candidates may be considered ineligible for the post due to any of the following reasons: - 3rd Div in academic career / weak academic profile. - NUST employees with less than one year of service with NUST and / or absence of NOC from Head of Institution. - In process of pursuing a required degree. - Medically unfit. - Only selected candidates will be contacted and issued offer letter. - Candidates serving in Govt departments, Armed forces may apply through their respective parent department / organizations. Late / incomplete applications will be ignored. Only short-listed candidates will be considered / called for test / interview and no TA / DA will be admissible. NUST reserves the right to cancel, modify / terminate the recruitment program due to any reason, without notice, at any time

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