Unit Head Collections & Recovery (GoPb)

About This Job

The Bank of Punjab (BOP), the Punjab government-owned commercial bank with more than 35 years of operations and a network of over 900 branches across Pakistan, has advertised the post of Unit Head Collections & Recovery (GoPb) in its Collections & Recovery Division (Digital Banking Group). The vacancy is based in Lahore and is offered on the bank's internal grade scale at Band-5 to Band-3, with an unspecified number of positions mentioned in the advertisement. BOP says it is inviting experienced, dedicated and performance-driven professionals as part of its progression strategy, and presents the role as a chance to build a long-term career in a dynamic organization. According to the job summary, the duties begin with the following: Responsible for managing the collections tele team in the whole country. To lead, strategize and manage centralized telephonic collection operations for effective control on delinquency and NPLs. Job descriptions also include monitoring of monthly Collection/Recovery targets and to enhance, develop and continuously review the reward/incentive plan for improvement of Departmental Performance. The full list of responsibilities in the official advertisement goes further, and it is reproduced in the additional details section of this listing so applicants can compare it with their own experience before applying. Because the bank's bands run in reverse order, a lower band number means a more senior position, so the Band-5 to Band-3 range gives a fair idea of where this opening sits in BOP's structure.

On eligibility, the advertisement sets the education requirement as follows: Minimum Bachelor's Degree, from a HEC recognized University/ Foreign University. The experience requirement reads: Minimum 09 years of relevant Banking/Non Banking experience. Candidates must be up to 55 years of age as on the date of application. The advertisement does not restrict the post by domicile or gender, and BOP states that it is an equal opportunity employer that encourages females, minorities, differently abled persons and transgender persons to apply. Remuneration is described only as market-based and competitive, so no fixed salary figure is published, and the final package will depend on the band offered and the candidate's profile. Applicants should make sure their degree is from an HEC-recognised local or foreign institution and that their CV clearly shows the length and type of their banking or relevant experience, since these are the main screening criteria stated by the bank.

Applications are accepted online only. Candidates should open the BOP careers page at www.bop.com.pk/available-jobs, find the Unit Head Collections & Recovery (GoPb) opening in the list of current vacancies and click Apply Now, which opens the bank's online application form. The form asks for personal information, academic and professional qualifications, experience, any relationship with existing staff and a resume upload, and it must be submitted by 21 October 2026. No application fee is mentioned. Only shortlisted candidates will be called for interview, no TA/DA will be paid for attending it, and the bank keeps the right to accept or reject any application without giving reasons. Eligible candidates are advised to prepare their documents in advance and submit the form well before the closing date rather than on the last day.

Job Information

Commission / Board

Bank of Punjab

Place of posting

Lahore

City

Lahore

Postal Code

54000

Domicile

All Punjab Basis

Age (Male)

18–55 years

Age (Female)

18–55 years

Age note

Upper age limit of 55 years is reckoned as on the date of application.

Salary / BPS

Market based competitive remuneration

Advt. date

6 October 2026

Last date

21 October 2026

Qualification Required

• Qualification: Minimum Bachelor's Degree, from a HEC recognized University/ Foreign University.
• Experience: Minimum 09 years of relevant Banking/Non Banking experience.

Test / Selection Process

Important Dates

1. Advertisement Published6 October 2026
2. Last Date to Apply21 October 2026

How to Apply

1. Visit the Bank of Punjab careers portal at www.bop.com.pk/available-jobs.
2. Find "Unit Head Collections & Recovery (GoPb)" in the list of current vacancies and click "Apply Now!" to open the online application form.
3. Fill in Personal Information, Academic Qualification, Professional Qualification, Experience and Relationship details, and upload your resume.
4. Submit the form by 21 October 2026. Only shortlisted candidates will be called for interview; no TA/DA is admissible.

Additional Details

Eeo Note

The Bank is an equal opportunity employer. Females, Minorities, Differently Abled Persons - (DAP) and Transgender are encouraged to apply.

Bank Grade

Band-5 to Band-3

No Tada Note

Only shortlisted candidates shall be called for interview. No TA/DA will be admissible.

Portal Job Id

JobAd16364

Selection Note

The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s) thereof.

Remuneration Note

The above position(s) carry market based competitive remuneration.

Key Responsibilities

Responsible for managing the collections tele team in the whole country. To lead, strategize and manage centralized telephonic collection operations for effective control on delinquency and NPLs. Job descriptions also include monitoring of monthly Collection/Recovery targets and to enhance, develop and continuously review the reward/incentive plan for improvement of Departmental Performance. To manage and motivate team members to meet their assigned targets by monitoring daily performance MIS. To proactively manage seasonal impact on Collections, Recoveries and delinquencies by taking pre-emptive measures and implementing them out effectively. Tele-Collection Strategy & Operations: Overall responsible for leading the tele-collection function covering all delinquency buckets. Develop and implement effective collection strategies to improve contractability and PTP conversion. Ensure achievement of collection targets and reduction in roll-forward rates. Team Leadership & Management: Lead and manage team leaders who in turn manage TCOs. Responsible for manpower planning, rostering, performance management and retention. Conduct regular performance review meetings with team leaders and drive performance culture. Portfolio Analysis & Strategy: Analyze collection reports, data cuts and portfolio trends provided by MIS to identify risks and opportunities. Review bucket-wise movements, vintage trends, promise kept rates and flow rates to refine calling strategies. Policy, Process & Compliance: Ensure entire tele-operation works within approved collection policy and code of conduct. Ensure compliance with regulatory guidelines regarding collection calling hours, customer dealing and conduct. Ensure discipline, punctuality and professionalism on tele-floor. Coordination & Stakeholder Management: Ensure seamless coordination with Field Collections for non-contactable and broken PTP cases. Liaise with Recovery, Legal and Risk for escalated and chronic accounts. Coordinate with IT and Support functions for system uptime and operational requirements.

Advertised Apply Link

The advertisement directs applicants to apply online through the BOP career portal at https://www.rozee.pk/company/the-bank-of-punjab-bop.

Contact Phone Banking

BOP Phone Banking: 111-267-200

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