Conflict Management and Negotiation MCQs 2026

Interest-based negotiation focuses on is best defined as

1. A Winning symbolic arguments regardless of outcomes ✓
2. B Public humiliation of counterpart always ✓
3. C Underlying needs and interests rather than fixed positions ✓
4. D Refusing to discuss any data or facts ✓

Regarding Collaborating conflict style in Thomas-Kilmann model seeks, the accurate statement is

1. A Quick compromise splitting difference regardless of merits ✓
2. B Withdrawal from conflict entirely ✓
3. C Accommodating other party at own expense always ✓
4. D Win-win solutions integrating interests of all parties ✓

Regarding Thomas-Kilmann conflict mode competing style is characterized by, the accurate statement is

1. A Low assertiveness and high cooperativeness yielding fully ✓
2. B Moderate assertiveness seeking middle ground always ✓
3. C High assertiveness and low cooperativeness pursuing own goals ✓
4. D Low assertiveness and low cooperativeness avoiding issue ✓

Regarding Avoiding conflict style is most appropriate when, the accurate statement is

1. A Issue is trivial or more time is needed to gather information ✓
2. B Critical safety violation requires immediate confrontation ✓
3. C Legal rights must be asserted urgently always ✓
4. D Ethical misconduct must be addressed immediately always ✓

Accommodating style in conflict management means is best defined as

1. A Insisting on own position regardless of cost always ✓
2. B Prioritizing relationship and yielding to other party's concerns ✓
3. C Sabotaging counterpart secretly always ✓
4. D Refusing any communication indefinitely always ✓

In management practice, Structural causes of organizational conflict include primarily involves

1. A Resource scarcity, ambiguous roles, and interdependence among units ✓
2. B Perfect clarity of goals with unlimited resources always ✓
3. C Complete isolation of departments with zero interaction ✓
4. D Identical rewards for all performance levels always ✓

Regarding Distributive bargaining assumes, the accurate statement is

1. A Unlimited expandable value always without trade-offs ✓
2. B No role for anchoring or opening offers ever ✓
3. C Fixed pie where one party's gain is the other's loss ✓
4. D Complete transparency of reservation prices always required ✓

In management practice, Integrative bargaining seeks to primarily involves

1. A Treat negotiation as fixed-sum only always ✓
2. B Hide all information from counterpart deliberately always ✓
3. C Maximize one issue while ignoring all others always ✓
4. D Expand total value through trade-offs on multiple issues ✓

Regarding Conflict transformation approach aims to, the accurate statement is

1. A Suppress all disagreement through authoritarian control only ✓
2. B Transfer disputing employees without addressing issues only ✓
3. C Address root causes and build long-term constructive relationships ✓
4. D Pretend conflict does not exist indefinitely ✓

Regarding Third-party intervention escalation ladder typically progresses from, the accurate statement is

1. A Immediate litigation as first step always ✓
2. B Informal coaching to mediation and then arbitration or litigation ✓
3. C Public shaming before any private discussion ✓
4. D Automatic organizational dissolution first ✓

Regarding Emotional intelligence in conflict management helps leaders, the accurate statement is

1. A Ignore all feelings as irrelevant always ✓
2. B Regulate own emotions and empathize with others during disputes ✓
3. C Escalate anger to intimidate subordinates deliberately ✓
4. D Avoid all difficult conversations permanently ✓

In management practice, Grievance procedure in industrial relations provides primarily involves

1. A Automatic dismissal of complainant without hearing ✓
2. B Exclusive resolution through social media posts ✓
3. C Formal steps for employees to raise and resolve workplace disputes ✓
4. D Prohibition of any written documentation ever ✓

Regarding Dysfunctional conflict typically results in, the accurate statement is

1. A Higher trust and faster project completion always ✓
2. B Reduced cooperation, stress, and diverted energy from goals ✓
3. C Automatic promotion for all involved employees ✓
4. D Improved communication without exception ✓

In management practice, Functional conflict within organizations can primarily involves

1. A Stimulate innovation and improve decision quality when managed constructively ✓
2. B Never produce any beneficial outcomes ever ✓
3. C Always lead immediately to violence ✓
4. D Eliminate need for any leadership ✓

Regarding Arbitration differs from mediation because arbitrator, the accurate statement is

1. A Has no authority and only suggests optional ideas ✓
2. B Must be a direct supervisor of one party always ✓
3. C Cannot review any documentary evidence ever ✓
4. D Issues a binding decision after hearing both sides ✓

Mediation in conflict resolution involves is best defined as

1. A Judge issuing final legally binding ruling always ✓
2. B One party dictating terms without discussion ✓
3. C Automatic termination of all employment contracts ✓
4. D Neutral third party facilitating communication without imposing binding decision ✓

Regarding BATNA in negotiation stands for, the accurate statement is

1. A Basic Agreement To Neutralize Arguments ✓
2. B Best Alternative to a Negotiated Agreement ✓
3. C Binding Arbitration Terms Negotiated Annually ✓
4. D Business Alliance Trade Negotiation Act ✓