ADC Support Officer

About This Job

First Women Bank Limited (FWBL) is hiring an ADC Support Officer within its Information Technology division at Head Office, Karachi, to help keep the bank's digital channels running around the clock. First Women Bank Limited was established under a special mandate to advance the economic and financial inclusion of women across Pakistan, and operates today as a State Bank of Pakistan-regulated scheduled commercial bank with a nationwide branch network. The role sits at the center of FWBL's Alternate Delivery Channel (ADC) ecosystem, covering ATMs, debit cards, internet banking, mobile banking, and interbank switches such as 1LINK and RAAST, and is suited to IT professionals who want hands-on exposure to live banking infrastructure. The successful candidate will monitor production environments and channel availability on a 24x7 basis, investigate incidents, perform initial troubleshooting, and coordinate with application vendors, infrastructure teams, and payment-network partners to resolve issues within agreed service levels. The position also involves supporting integration between ADC applications and core banking, middleware, payment switches and authentication services, participating in system testing, deployments and disaster-recovery drills, and maintaining operational reports, dashboards and SOPs in line with information-security policy and SBP regulations. The role also involves fielding day-to-day technical queries from internal business stakeholders and proposing process-improvement and automation opportunities that strengthen the reliability of the bank's digital channels over time.

Applicants should hold a bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a closely related discipline, along with two to four years of relevant experience in digital banking, alternate delivery channels, application support, production support, or broader banking IT operations. FWBL is looking for candidates who are proficient with ATM switch and debit card management systems and familiar with 1LINK, RAAST or similar digital-banking applications, since the role requires diagnosing live production issues under time pressure while liaising with multiple internal and external stakeholders. No specific age limit or domicile restriction has been stated for this post in the bank's advertisement, and the opportunity is open to both male and female candidates from across Pakistan, consistent with FWBL's stated encouragement of applications from women and differently-abled persons.

Interested and eligible candidates can apply online by completing FWBL's careers application form at fwbl.com.pk/careers-form, selecting ADC Support Officer from the list of currently open positions; the full job description is also available for download from the bank's careers page. There is no application fee for this post. The closing date for this position, along with the rest of FWBL's current recruitment drive, is August 31, 2026, so interested candidates are encouraged to complete and submit their applications well ahead of the deadline. Candidates are advised to ensure their CV clearly reflects the relevant qualification and experience described above, since a well-matched application makes it easier for FWBL's recruitment team to shortlist candidates efficiently for this round of hiring.

Job Information

Commission / Board

FWB

Place of posting

Anywhere in Sindh

City

Karachi

Postal Code

74200

Domicile

All Punjab Basis

Age (Male)

18–35 years

Age (Female)

18–35 years

Age note

Age limit not stated in job description; estimated using standard banking-sector norms for this role level.

Salary / BPS

Negotiable

Last date

31 August 2026

Qualification Required

• Qualification:Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related discipline.
• Experience:2-4 years of relevant experience in Digital Banking, Alternate Delivery Channels (ADC), Application Support, Production Support, or Banking IT Operations.

How to Apply

1. Visit official website at official website
2. Create account or login with your CNIC number
3. Fill online application form with CNIC, domicile and education details
4. Upload required documents and submit before last date — 31 August 2026

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