Service Desk Engineer

About This Job

First Women Bank Limited (FWBL) is hiring a Service Desk Engineer for its Information Technology division at Head Office, Karachi, to provide first-level IT support to staff across the bank. First Women Bank Limited was established under a special mandate to advance the economic and financial inclusion of women across Pakistan, and operates today as a State Bank of Pakistan-regulated scheduled commercial bank with a nationwide branch network. The role is customer-facing and technically hands-on, covering incident and service-request handling, hardware and software troubleshooting, user-account management, and timely resolution of day-to-day IT issues while maintaining a high standard of internal service. Duties include logging, categorizing and resolving tickets through the bank's IT Service Management system, installing and troubleshooting desktops, laptops, printers and other peripherals, supporting Microsoft Windows, Office 365, email and VPN access, and creating or modifying user accounts in Active Directory per approved procedures. The engineer will also escalate complex issues to specialized teams, maintain documentation and knowledge-base articles, assist with IT asset management, and support onboarding and offboarding of staff devices and accounts. The engineer may also be required to support after-hours or on-call coverage when needed, ensuring that critical IT issues affecting staff or branch operations are not left unattended outside normal business hours.

FWBL is looking for a bachelor's degree holder in Computer Science, Information Technology, or a related field, with two years of hands-on experience in an IT service desk, help desk, or desktop support role. A good working understanding of Windows operating systems, Microsoft Office 365, Active Directory and basic networking concepts is required, along with experience using ITSM tools and ticketing systems, strong troubleshooting and communication skills, and the ability to manage competing priorities in a fast-paced environment. Experience in the banking or financial-services industry and relevant IT certifications are considered a plus. No age limit or domicile condition is stated, and the role is open to both male and female candidates.

Interested applicants can apply online through FWBL's careers application form at fwbl.com.pk/careers-form, selecting Service Desk Engineer from the list of open roles, with the full job description also available on the bank's careers page. There is no application fee. This posting closes on August 31, 2026 alongside the rest of FWBL's current hiring round, so candidates should submit their applications before the deadline. Candidates are advised to ensure their CV clearly reflects the relevant qualification and experience described above, since a well-matched application makes it easier for FWBL's recruitment team to shortlist candidates efficiently for this round of hiring.

Job Information

Commission / Board

FWB

Place of posting

Anywhere in Sindh

City

Karachi

Postal Code

74200

Domicile

All Punjab Basis

Age (Male)

18–35 years

Age (Female)

18–35 years

Age note

Age limit not stated in job description; estimated using standard banking-sector norms for this role level.

Salary / BPS

Negotiable

Last date

31 August 2026

Qualification Required

• Qualification:Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience:2 years of hands-on experience in IT Service Desk, Help Desk, or Desktop Support.

How to Apply

1. Visit official website at official website
2. Create account or login with your CNIC number
3. Fill online application form with CNIC, domicile and education details
4. Upload required documents and submit before last date — 31 August 2026

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