Unit Head CX Governance and Assurance

About This Job

Habib Bank Limited (HBL) has advertised a senior vacancy for the position of Unit Head - CX Governance and Assurance, based at HBL's Dolmen City offices in Karachi within the bank's Customer Experience (CX) function. This is a leadership role responsible for establishing and running HBL's enterprise-wide CX governance framework, defining the bank's CX strategy and long-term roadmap, and ensuring customer-experience initiatives stay aligned with HBL's Business Conduct & Fairness Risk Framework (BC&FRF) and broader regulatory expectations. The role also carries oversight of product governance from a customer-fairness perspective, acts as HBL's senior representative in engagement with regulators on CX-related matters, and provides executive oversight of internal-audit and regulatory-inspection findings tied to customer experience and conduct, in addition to leading enterprise-wide process re-engineering to simplify and improve customer journeys.

This is a senior appointment requiring a Bachelor's or Master's degree in Business, Marketing, IT, Design or a related field, together with a minimum of fifteen years of experience in customer experience roles. Given the scope of the position — spanning governance-committee leadership, regulatory reporting up to Board and Senior Management Committee level, and cross-functional influence over product and process decisions — HBL is looking for candidates with demonstrated strategic and stakeholder-management capability at an executive level within banking or a comparable regulated industry.

Interested candidates should apply online through HBL's official careers portal at HBL People (hblpeople.com), linking through to the bank's Oracle-hosted recruitment platform; no postal, email or walk-in application route is mentioned. The vacancy was posted on 18 September 2026 and will remain open for applications until 5 October 2026, after which shortlisted candidates will be contacted directly by HBL's HR team.

Job Information

Commission / Board

HBL

Place of posting

Anywhere in sindh

City

Karachi

Postal Code

74000

Domicile

All Punjab Basis

Age (Male)

18–35 years

Age (Female)

18–35 years

Salary / BPS

As per HBL's approved compensation structure for the role

Advt. date

18 September 2026

Last date

5 October 2026

Qualification Required

• Qualification: Bachelor's/Master's in Business, Marketing, IT, Design, or a related field.
• Experience: Minimum 15 years of experience in customer experience.

Important Dates

1. Advertisement Published18 September 2026
2. Last Date to Apply5 October 2026

How to Apply

1. Visit HBL's official careers portal at hblpeople.com or the direct job listing on HBL's Oracle recruitment site.
2. Create/sign in to a candidate profile and complete the online application for this Unit Head - CX Governance and Assurance role.
3. Submit before the 5 October 2026 deadline; shortlisted candidates will be contacted directly by HBL's HR team for further stages.

Additional Details

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