Team Leader Social Care Unit

About This Job

Meezan Bank Limited, the country's largest Islamic bank, has opened a vacancy for Team Leader Social Care Unit in its Service Quality Department, based in Karachi. The opening was posted on the bank's Oracle-hosted careers site on 13 October 2026 as a full-time, replacement position, and the bank has not published a specific number of vacancies for it. The team leader will run the Social Care team day to day, making sure responses on every social channel are timely, consistent and of good quality. The post handles complaints, escalations and sensitive interactions according to the bank's protocols, tracks the team against SLAs, KPIs, response-time and quality targets, and analyses customer feedback and social trends so that useful insights reach the relevant teams. For professionals already working in this field, the post offers a route into a large Shariah-compliant institution with a nationwide branch network and a dedicated head-office team in Karachi.

On eligibility, the bank asks for the following education: minimum Bachelor's degree in Marketing, Communications, Media Studies, or a related field preferably a Master's, from an HEC-recognized institute/university. Qualification in Islamic Finance will be an added advantage. In terms of experience, the requirement is stated as: minimum 4-7 years of relevant working experience. The listing also highlights the skills the bank expects the selected candidate to bring, including Proficiency in Social Media, Community Management & Moderation Tools, Team Leadership, Coaching & Performance Management, Customer Service, Communication & Escalation Management, Analytical, Problem-Solving & Reporting Skills. No age limit, domicile restriction or gender requirement is mentioned in the advertisement, so the post is open to suitably qualified men and women from across Pakistan, and applicants with a background in Islamic finance will have an advantage during shortlisting. Candidates should read the full listing carefully and make sure their CV clearly reflects the experience and skills described.

Applications are accepted online only. Interested candidates should open the Meezan Bank careers page, follow the link to the bank's Oracle Cloud recruitment portal, search for the Team Leader Social Care Unit opening, then create a candidate profile or sign in and submit their application with an updated CV. The listing does not mention any application fee or written test, and salary is not disclosed in the advertisement. The last date to apply is 13 November 2026, so eligible candidates are encouraged to complete their profile and submit the application well before the deadline rather than leaving it to the final day, when portal traffic tends to be heaviest.

Job Information

Commission / Board

Meezan Bank

Place of posting

Head Office - Karachi

City

Karachi

Postal Code

74000

Domicile

All Punjab Basis

Age (Male)

18–35 years

Age (Female)

18–35 years

Age note

The advertisement does not specify an age limit.

Salary / BPS

Negotiable

Advt. date

13 October 2026

Last date

13 November 2026

Qualification Required

• Qualification: Minimum Bachelor's degree in Marketing, Communications, Media Studies, or a related field preferably a Master's, from an HEC-recognized institute/university. Qualification in Islamic Finance will be an added advantage.
• Experience: Minimum 4-7 years of relevant working experience.

Important Dates

1. Advertisement Published13 October 2026
2. Last Date to Apply13 November 2026

How to Apply

1. Visit the Meezan Bank careers page at meezanbank.com/careers and select "Explore Current Opportunities", which opens the Bank's Oracle Cloud recruitment site.
2. Search for the "Team Leader Social Care Unit" posting.
3. Create a candidate profile or sign in, then submit your application with your CV before the closing date of 13 November 2026.

Additional Details

Job Schedule

Full time

Portal Job Id

10558

Skills Required

Proficiency in Social Media, Community Management & Moderation Tools; Team Leadership, Coaching & Performance Management; Customer Service, Communication & Escalation Management; Analytical, Problem-Solving & Reporting Skills.

Key Responsibilities

Leading the Social Care team and ensuring timely, consistent, and quality responses across social channels. Managing customer complaints, escalations, and sensitive interactions in line with bank standards and protocols. Monitoring team performance against SLAs, KPIs, response times, and quality standards. Analyzing customer feedback and social trends and sharing actionable insights with relevant teams.

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